🔒 Privacy Policy
Your privacy is our priority. Learn how we protect and handle your personal information.
Last Updated: December 15, 2024
Introduction
ThankEducators ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect students with teachers.
By using ThankEducators, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Name, email address, and phone number
- Profile information and photos
- School affiliations and educational history
- Payment information (processed securely by third parties)
- Government ID for teacher verification
Usage Information
- How you interact with our platform
- Pages visited and features used
- Search queries and preferences
- Device information and IP address
- Browser type and operating system
Communications
- Messages sent through our platform
- Customer support interactions
- Feedback and survey responses
How We Use Your Information
Platform Services
- Create and manage your account
- Facilitate connections between students and teachers
- Process payments and transactions
- Verify teacher credentials
Communication
- Send important platform updates
- Provide customer support
- Send marketing communications (with consent)
- Notify about new features
Security & Legal
- Prevent fraud and abuse
- Comply with legal obligations
- Protect user safety
- Enforce our terms of service
Improvement
- Analyze platform usage
- Improve our services
- Develop new features
- Conduct research and analytics
How We Share Information
With Other Users
Profile information you choose to make public, messages you send, and reviews you write.
Service Providers
Payment processors, email services, cloud hosting, and analytics providers who help us operate our platform.
Legal Requirements
When required by law, court order, or to protect our rights and the safety of our users.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with appropriate protections in place.
Data Security
Technical Safeguards
- TLS 1.3 encryption in transit
- AES-256 encryption at rest
- Regular security audits
- Secure data centers
Access Controls
- Multi-factor authentication
- Role-based access control
- Regular access reviews
- Employee security training
Your Privacy Rights
Access
Request a copy of your personal data
Correction
Update or correct your personal information
Deletion
Request deletion of your personal data
Portability
Export your data in a standard format
To exercise these rights, contact us at privacy@thankeducators.com
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, please contact us.
Email: privacy@thankeducators.com
Phone: (+254) 735 688 154
Address: Nairobi, Kenya